I don’t believe that being positive is something that you are born with, but a concious decision you make. I posted not too long ago about free will, and I think being positive plays a huge role into decision making. It has taken a lot of pain in my life to become the positive person that I am today… I know at first glance that statment does not make a lot of sense but I will elaborate.
Having difficult times in life really shapes who you are, I would not take any of the moments in my life that might be seen as painful… mainly because I believe that they truely shape who I am. I have made the concious decision not to let all the negative things in my past, present or future to turn me into a negative person, I choose to be positive, I choose to look at the good side of things… I feel like there is no other way to look at life. The glass is always half full for me and for the I am starting to see that it does work.
Being positive has built incredible freindships in my life as well as keeping me sane through some rough spots. If I can say anything to anyone at a moment of depression is that, nothing bad happens unless something good is right around the corner. Counting your blessings always helps the fight. Try to be positive for a whole day (if you are not already) smile at people and you will see what kind of difference it makes.
A think that I always like to do when dealing with someone in customer service in any situation is trying to make them laugh if I can. If they are trying to solve a problem for me, I always make sure I acknowledge that they are not the person that cause the problem, but hopefully will be the ones that are going to help me solve it. 99% of the times this strategy has worked for me, and I have gotten a lot more than if I would have been nasty and demanding… don’t get me wrong if I do not get results I alwasy ask to talk to a manager but always in a positive way.