Work has been crazy lately. Today I figured that with the extra time I could run a little errand at the Secretary of State to get my new plate and title.
I always expect it to be a bad experience when I go into a DMV. People just seem to have an overall bad attitude in that place. I don’t understand it really, while they do have tons of people to tend to, it should not be that hard to smile and be helpful. My first problem is that you are always going to have to pay them for something, why is it a sin to ask them questions about the fees?
After waiting for my number to come up I slowly walked up to the counter. I had been sitting close to someone that smoked a little too much, I don’t mind the smell all that much but this guy must have smoked in his car with the window up or something. So half nauseated and numb from the torture device like chair I still manage to smile. I say hello, I need to get a new plate and title, also here is my insurance. After comparing VINS the lady just asks for my Drivers License. I was already on the process of pulling it out. So far so good, but then I made the huge mistake of asking a question.
How much will it be for a vanity plate? She acted annoyed and said it will be like 30 dollars. Mind you I was looking for an exact figure, she said it on a tone of you couldn’t afford it. I was shocked, since I had already looked online and knew it was only 8 bucks more. At this point I decided to just go ahead and get the next plate available since I wanted to just get it done and over with. So I just let the whole vanity plate thing go. I asked if there was a chance to look at a couple of the plates and see if I might like one of the numbers. While I realize that this is somewhat of an extra request, they have done it for me before. She gets a little upset and said, “we cannot do that, it will be out of order.”
At this point I could have just started to argue with her, but I just let it go and said, Ok that’s fine. Now I was getting annoyed because she was not being very helpful, but I figured oh well. While all of her attitude up to this point was understandable in some level, what happened next really started to change my attitude. Thank God for my patience. I she did not explain any of the fees to me, just handed me a piece of paper and told me to check the info for accuracy and sign. So I asked, is the plate fee prorated? And she proceeded to tell me that what my total was. Again I asked the same question and she ignored me and told me again, your fee Mr. Guzman is whatever. I just went ahead and paid because I had no time to go into further detail with the lady and I just wanted to get back to work, but believe me, if I had the time I would have had a long discussion with her.
I am not sure why so many people that work with the public have such negative attitudes. If you really do not like working with people, then go do something else. Why is it that I need to be made to feel like I am annoyance instead of a paying customer? Why can people just eagerly answer my questions until I am satisfied? Am I just too hard to please? Am I way out of line here?