I had an appointment on Friday afternoon. It was going to take at least a couple of hours and then some drive time, so I told my boss that I was not going to come back that afternoon. I was hoping to make it back before five and work a couple of hours since we have a lot of stuff to do. I was on the phone with my Mom when I started to feel the steering well not responding like it was supposed to. I tried to get off the phone as soon as I could without letting my Mom know I was freaking out. I tried to steer the car and realized that the power steering had stopped working. Lucky for me the dealer was just on the way back.
I wrestle the car through the curves and it was just scary enough to make me go directly to the dealer, but not quite as scary as to stop and call a tow truck. When I get there the service guy took one look at the car and said it would take a couple of days. I asked for a loaner and he said he would get one form Enterprise. Enterprise has not failed me yet, but they failed the dealer. After finishing the paperwork, since the car was in I wanted them to check the range on my remote entry as well as the tire pressure monitor, he told me that in five minutes a car would pick me up.
I know from previous experience that it could take a while to get a car, and since the closes Enterprise was the one on Metcalf I had my doubts. After waiting for a while I started to get concerned. The car should have been there by now, and filling out paperwork at Enterprise would also take time, it was getting later and later. The service guy assured me they had been called so I waited patiently and read a magazine.
I started to see the dealer close ups and put away. It surprised me because most dealers I had been at before stay open until nine at night. This one seem to be getting ready to close at 6 P.M. I went to the cashier lady and asked if she could help me, but she directed me back to the service guy, who by now was nowhere to be found. I started to get nervous because I was without a car to get to work at a decent time, so everyone would be gone.
I was lucky enough to have another one of the mechanics still there. He kind of took control of the situation and got the Enterprise number, however, they were close and not even their corporate office would do anything but leave me in recorded message hell. The mechanic dude disappeared and I started to see I was the only person left. The the mechanic pulled up on a brand new Malibu and told me I could take it as a loaner. He truly saved the day.
I had very mixed emotions that day because even thought the service dude took the car in, he did not wait until I actually got picked up by the rental car place. However, the mechanic going the extra mile and getting me a car was very cool. He could have just as easily said that I needed to call a cab and deal with getting a loaner the next morning. Lets hope my car repairs are all done quickly and I can have panther back in action.