This weekend I had the distinct pleasure of sitting at the waiting room in a car dealerships shop. I had no choice since it was something that is covered under warranty and apparently the dealer is the only one that has the equipment to do. So I woke up early on my day off and headed to the place that I stay away from as if it was the dentist’s office.
After they did not believe me about the problem and had to redo the inspection several times, the determined that what I told them originally was true and that they had to do exactly what I had asked for. This little tango lasted about 4 hours during which I got the chance to observe plenty of sales people getting ready for a busy day at the dealer.
My experience with car salesman has been pretty bad for the most part. With the exception of a personal friend that also happened to be car salesman, every single one I have dealt with has been trying to make as much money of me instead of really giving me the deal of a lifetime like they promised.
I had never really observed them closely from a bystander point of view. I then started to see a trend that really disgusted me. These people not only seemed to hate their job, but they were not very nice people at all. In the past, some sales people have come to talk to the customers waiting for their cars to get finished, that did not happen here. The coffee pot happened to be through at the other end of the waiting room and they all seemed annoyed to have to walk through the customers of the service side. I have never seen a more hurried group of people.
I have experienced all of their tricks, from the let me just write a number down to the special price book. I had never seen this level of rudeness from a group of people that are supposed to be at their top of the game when it comes to customer service. I saw a guy literally raise his voice to say “excuse me” because a customer was not walking in front to him was not walking fast enough.
This display of rudeness solidify my belief that these people are really not too happy to be there. When people are not polite or nice by nature, I think it has to be torture for them to interact with customers. I cannot even imagine if they are trying to sell a product that they do not believe in. I cannot wait until I find a local shop I can trust so I don’t have to give the local dealer any business. I can only hope that I can find a person that knows a good salesman so when we are ready for our next car purchase we don’t have to talk to just salesman x, but an actual friend.