Comments on: Logtar 3 – GeekSquad 0 http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/ A Road Without Obstacles Leads Nowhere. Wed, 17 Mar 2010 03:57:00 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: S Whiteford http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-296526 S Whiteford Fri, 27 Apr 2007 14:38:52 +0000 http://blog.logtar.com/?p=706#comment-296526 Wow, I wish I'd read blogs before taking my computer to Geek Squad! It seemed my disk was crashing, so I trustingly took my computer to Geek Squad. I had bought the computer at Best Buy several years ago... The customer experience was BAD. I still don't have my computer back. While I was there the tech had it up and running, ran the test I paid $200. plus for and in the middle of it strated trying to sell me a new virus protection...meanwhile the chance of saving my data is ticking away...I had to leave to take care of some business and when I came back bought the data recovery package, I should have been forwarned by the mixed message of NO GUARENTEE, but it's pretty likely we'll get the data... When I called in later to see how it was going an unidentified tech told me they were working on it and it would only be an hour or so... The next day, my original tech called and left a message saying that recovery was unlikely now, because someone had turned the computer off, and now the drive wouldn't stay on. This is exhasperating. I went into the store and talked with a different tech, expressing my frustration, and the guy told me recovery is always slim chance. The original tech wasn't there. This started Tuesday. It's now Friday morning. I've paid over $600. for the repair, and it is still not repaired, and it now seems recovery is not even a possibility. Maybe if they had thought of what was important to the customer and gone right to recovery vs. trying to sell software, I'd have my data and be a satisfied customer, vs. one who will probably never go to Best Buy again. Maybe something good is yet to come but all indications are that something good for the customer has nothing to do with your objectives. Wow, I wish I’d read blogs before taking my computer to Geek Squad!

It seemed my disk was crashing, so I trustingly took my computer to Geek Squad. I had bought the computer at Best Buy several years ago…

The customer experience was BAD. I still don’t have my computer back. While I was there the tech had it up and running, ran the test I paid $200. plus for and in the middle of it strated trying to sell me a new virus protection…meanwhile the chance of saving my data is ticking away…I had to leave to take care of some business and when I came back bought the data recovery package, I should have been forwarned by the mixed message of NO GUARENTEE, but it’s pretty likely we’ll get the data…

When I called in later to see how it was going an unidentified tech told me they were working on it and it would only be an hour or so…

The next day, my original tech called and left a message saying that recovery was unlikely now, because someone had turned the computer off, and now the drive wouldn’t stay on.

This is exhasperating. I went into the store and talked with a different tech, expressing my frustration, and the guy told me recovery is always slim chance. The original tech wasn’t there.

This started Tuesday. It’s now Friday morning. I’ve paid over $600. for the repair, and it is still not repaired, and it now seems recovery is not even a possibility. Maybe if they had thought of what was important to the customer and gone right to recovery vs. trying to sell software, I’d have my data and be a satisfied customer, vs. one who will probably never go to Best Buy again.

Maybe something good is yet to come but all indications are that something good for the customer has nothing to do with your objectives.

]]> By: Lions, Tigers and Managers Oh My - The IT Animal Kingdom (by guest blogger logtar) « //engtech http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-286068 Lions, Tigers and Managers Oh My - The IT Animal Kingdom (by guest blogger logtar) « //engtech Mon, 16 Apr 2007 19:27:03 +0000 http://blog.logtar.com/?p=706#comment-286068 [...] Tech Support Horror Stories: Logtar 3, Geek Squad 0 [...] [...] Tech Support Horror Stories: Logtar 3, Geek Squad 0 [...]

]]> By: Rachelle http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-160248 Rachelle Tue, 08 Aug 2006 02:32:18 +0000 http://blog.logtar.com/?p=706#comment-160248 Well folks, meet another loser here. Geek Squad struck again with me. My Explorer was acting up, i called them , told them what i thought the problem was. Out he came,,,and started going through my programs of games, all of which that came with the pc ,but never played. After that, he took out my sbc software, then took another 1 1/2 hours trying to figure out how to get it back in. I am not very savvy when it comes to the "deep guts" of a pc, but i wasn't buying all he tossed my way. Finally, by some miracle, he got the sbc software installed,,, then proceeded to tell me he had another appointment to get to and although some of my issues were not resolved, he would come back and help me,,,its 10:22 PM, "Do I Know Where My Geek Could Be?",,not here! Yes i was dumb enough to pay the man his 338.00, oh yes, he did take 100.00 off???? would have beem 438.00 However i was smart enough to stop payment on that check when he walked out the door. I phoned the company twice, telling them of what went on here, and that i was not happy... seems they lost my number, haven't heard a thing. When they go to cash the check and it won't clear,,something tells me, they will remember my number fast! Lesson well learned here, If you ever think of calling them ,,,read these stories that i have,,,,,you'll be happy you did.. Thanks guys for letting me vent,,hope i helped someone out there... Well folks, meet another loser here.
Geek Squad struck again with me.
My Explorer was acting up, i called them , told them what i thought the problem was.
Out he came,,,and started going through my programs of games, all of which that came with the pc ,but never played.
After that, he took out my sbc software, then took another 1 1/2 hours trying to figure out how to get it back in.
I am not very savvy when it comes to the “deep guts” of a pc, but i wasn’t buying all he tossed my way.
Finally, by some miracle, he got the sbc software installed,,, then proceeded to tell me he had another appointment to get to and although some of my issues were not resolved, he would come back and help me,,,its 10:22 PM, “Do I Know Where My Geek Could Be?”,,not here!
Yes i was dumb enough to pay the man his 338.00, oh yes, he did take 100.00 off???? would have beem 438.00
However i was smart enough to stop payment on that check when he walked out the door.
I phoned the company twice, telling them of what went on here, and that i was not happy… seems they lost my number, haven’t heard a thing.
When they go to cash the check and it won’t clear,,something tells me, they will remember my number fast!
Lesson well learned here,
If you ever think of calling them ,,,read these stories that i have,,,,,you’ll be happy you did..
Thanks guys for letting me vent,,hope i helped someone out there…

]]> By: Static Brain http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-105669 Static Brain Sat, 29 Apr 2006 21:08:24 +0000 http://blog.logtar.com/?p=706#comment-105669 Geek squad charged someone I know two hundred bucks to wipeout the hard drive, too. I asked them to let me look at it first. They went and paid the squad anyways. Sad. I could have had it working again, a lot faster than the two weeks it took the geek squad to return it. Also I doubt I would have had to wipe out the hard drive. That is a last resort. By the way, geek squad charges to save your data too. What a rip-off. I help people around me for free, and I don't charge. I just don't want to see people getting screwed. Geek squad charged someone I know two hundred bucks to wipeout the hard drive, too. I asked them to let me look at it first. They went and paid the squad anyways. Sad. I could have had it working again, a lot faster than the two weeks it took the geek squad to return it. Also I doubt I would have had to wipe out the hard drive. That is a last resort. By the way, geek squad charges to save your data too. What a rip-off. I help people around me for free, and I don’t charge. I just don’t want to see people getting screwed.

]]> By: Travis http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-101142 Travis Thu, 27 Apr 2006 19:42:55 +0000 http://blog.logtar.com/?p=706#comment-101142 I can't imagine paying over $200 for a lousy high-school kid to work on my PC. Fortunately, I am the ultimate IT person and me and my family never have to worry about such rip offs. Everytime I see their stupid commercials, I feel sorry for the idiot users out there that break their PCs. Everytime I see some idiot user at Best Buy with their PC up on the counter, I almost want to donate my time to ensure their problems get fixed the right way. Nobody deserves to have a broken PC. I can’t imagine paying over $200 for a lousy high-school kid to work on my PC. Fortunately, I am the ultimate IT person and me and my family never have to worry about such rip offs. Everytime I see their stupid commercials, I feel sorry for the idiot users out there that break their PCs. Everytime I see some idiot user at Best Buy with their PC up on the counter, I almost want to donate my time to ensure their problems get fixed the right way.

Nobody deserves to have a broken PC.

]]> By: trunkwontopen http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-100918 trunkwontopen Thu, 27 Apr 2006 17:17:05 +0000 http://blog.logtar.com/?p=706#comment-100918 As you know, I do this on the side quite frequently, and I have had the (mis)fortune for cleaning up after the GS on more than one occasion. Their latest adventure, charging a guy around 200.00 for telling him that he had spyware on his laptop. They could nto get it off. A quick google search, and a little elbow grease, got the spyware off, and Igot the laptop back to the guy the next morning. I got a 500.00 set of Yokohama tires for it on the BoD. They charge an absurd ammount of $$ for their services, when you deal with people that know less than you know. As you know, I do this on the side quite frequently, and I have had the (mis)fortune for cleaning up after the GS on more than one occasion. Their latest adventure, charging a guy around 200.00 for telling him that he had spyware on his laptop. They could nto get it off. A quick google search, and a little elbow grease, got the spyware off, and Igot the laptop back to the guy the next morning. I got a 500.00 set of Yokohama tires for it on the BoD.

They charge an absurd ammount of $$ for their services, when you deal with people that know less than you know.

]]> By: Joseph http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-100744 Joseph Thu, 27 Apr 2006 15:30:41 +0000 http://blog.logtar.com/?p=706#comment-100744 Working as an IT professional for a number of years, I got my start working on family PCs. After doing it for so many years, they came to expect it. After a few years I started charging for my services and that all went away! Working as an IT professional for a number of years, I got my start working on family PCs. After doing it for so many years, they came to expect it. After a few years I started charging for my services and that all went away!

]]> By: April http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-100177 April Thu, 27 Apr 2006 04:09:40 +0000 http://blog.logtar.com/?p=706#comment-100177 Oh HELL no. Typical B.S. Reformatting the harddrive? Bastard. Your family is lucky to have you, but then I remember that pic of a t-shirt you posted one time on your site and I think to myself "Ah, tech folks always gotta fix people's computers", sheesh, lol. Oh HELL no. Typical B.S. Reformatting the harddrive? Bastard. Your family is lucky to have you, but then I remember that pic of a t-shirt you posted one time on your site and I think to myself “Ah, tech folks always gotta fix people’s computers”, sheesh, lol.

]]> By: JaKoB http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-99933 JaKoB Wed, 26 Apr 2006 23:02:14 +0000 http://blog.logtar.com/?p=706#comment-99933 They have to pay for those fancy cars somehow. GeekSquad makes me laugh everytime I hear a story. The Midland and Saginaw Best Buy's have become a leading source of income for me. GS goes in and formats a HD, and I get paid to recover lost files. Although some spyware and viruses imbed themselves pretty deep into the OS, if caught soon enough, a format is not needed. When it comes to having to format a HD to fix the problem, what is wrong with the question I ask before every format...."Do you need anything backed up first?"? I have also had the luxury of talking to GS for customers that have systems still under warranty, or freshly serviced by GS. Any ID10T with an A+ card in his/her wallet/purse can get a job there. They have to pay for those fancy cars somehow. GeekSquad makes me laugh everytime I hear a story. The Midland and Saginaw Best Buy’s have become a leading source of income for me. GS goes in and formats a HD, and I get paid to recover lost files.

Although some spyware and viruses imbed themselves pretty deep into the OS, if caught soon enough, a format is not needed. When it comes to having to format a HD to fix the problem, what is wrong with the question I ask before every format….”Do you need anything backed up first?”?

I have also had the luxury of talking to GS for customers that have systems still under warranty, or freshly serviced by GS. Any ID10T with an A+ card in his/her wallet/purse can get a job there.

]]> By: Michael http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-99663 Michael Wed, 26 Apr 2006 19:49:52 +0000 http://blog.logtar.com/?p=706#comment-99663 This is why I hate tech guys who treat people who don't know a lot about computers like bozos like they did you to your uncle. It drives me nuts. It makes me hope someday these guys will need my superiro knowledge of Dr Who and then I can mock them.....oh yes, I will... Wait..what was I saying again? This is why I hate tech guys who treat people who don’t know a lot about computers like bozos like they did you to your uncle. It drives me nuts.

It makes me hope someday these guys will need my superiro knowledge of Dr Who and then I can mock them…..oh yes, I will…

Wait..what was I saying again?

]]> By: Candy http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-99637 Candy Wed, 26 Apr 2006 19:36:00 +0000 http://blog.logtar.com/?p=706#comment-99637 Glad to hear his pc is fixed! I was lucky enough to marry a geek.... :-) Glad to hear his pc is fixed! I was lucky enough to marry a geek…. :-)

]]> By: [GEEKS ARE SEXY] Tech. News http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-99201 [GEEKS ARE SEXY] Tech. News Wed, 26 Apr 2006 16:10:30 +0000 http://blog.logtar.com/?p=706#comment-99201 3 cheers for the freezer trick.. You wouldn't beleive how many people came back to thank me for this article. :) Some event went as far as putting their broken iPOD in the freezer, and apparently, the freezer trick fixed their problem. Who would have thought? Kiltak <a href="http://geeksaresexy.blogspot.com" rel="nofollow">[Geeks Are Sexy] Tech. News</a> 3 cheers for the freezer trick.. You wouldn’t beleive how many people came back to thank me for this article. :) Some event went as far as putting their broken iPOD in the freezer, and apparently, the freezer trick fixed their problem. Who would have thought?

Kiltak
[Geeks Are Sexy] Tech. News

]]> By: Kelly http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-99059 Kelly Wed, 26 Apr 2006 14:45:06 +0000 http://blog.logtar.com/?p=706#comment-99059 FCreeze the hard drive trick?!? What's that?!? YAY for being able to fix your Uncle's pc! Now I know who to call if mine ever crashes! lol FCreeze the hard drive trick?!? What’s that?!? YAY for being able to fix your Uncle’s pc! Now I know who to call if mine ever crashes! lol

]]> By: Daniel http://blog.logtar.com/2006/04/26/logtar-3-geeksquad-0/comment-page-1/#comment-98951 Daniel Wed, 26 Apr 2006 13:48:10 +0000 http://blog.logtar.com/?p=706#comment-98951 hehe the "freeze the hard drive" trick is great... it just blows people minds.... hehe the “freeze the hard drive” trick is great… it just blows people minds….

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